Once an order is submitted we cannot guarantee that we will be able to update the address with our shipping service before delivery, but we will do our best to accommodate these requests.

Once an order is submitted to our warehouse we cannot guarantee that we will be able to cancel the order before it ships, but we will do our best to accommodate these requests.

If we are unable to stop the shipment please DO NOT REFUSE the package.

Instead we’re happy to start up the returns procedure after you have received the items

Please only fill in this warranty form if you purchased your item on www.jonessnowboards.com

All other warranty claims will go through the retailer where you purchased the product from.

Please carefully read our warranty policy here.

Our policies describe all the necessary steps to claim a warranty.  

Wondering what size of a particular board to buy? Check out our product pages where Rider Weight in LB and KG is in our size chart.

If you have another product question or need further info, please contact us using the form below.

Every item we sell has a 30 day return policy from the purchase date. If your new, unused, unwashed item doesn’t work out, you have 30 days to return for a refund.

EU, UK, and CH orders: There is no return fee for EU/CH orders, and we will provide you with a returns label free of charge.

USA & Canada orders: There is a flat rate return fee of $6.95 that will be subtracted from your total refund for US and Canadian web store orders. We do not provide a returns label.  

All items must be returned in original condition, including manufacturer packaging, tags, documentation, and all accessories. Returns will be refused (or a restocking fee will be applied) if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged, and do not use manufacturer boxes for shipping back bindings. They must be placed within a separate shipping box.

Our 30 Day Return policy starts on the day the order is placed and includes weekends and public holidays. Refunds will be processed within 5-10 days upon arrival of return package, but we endeavor to process refunds faster where possible. It takes 1-3 days to post to your account once a refund is issued.