TCQ-VIC Staff Hire Booking Form


Whilst most people don't give glassware a second thought, it actually plays a very important part in your event, and getting the glassware to and from the venue location at the right time is a necessary logistic. 

  • The following delivery/pickup charges are applicable for glassware delivery which is delivered a day prior to the event and picked up on the Sunday. 
  • You also have the option for smaller events of less than 70 guests of glassware arriving with staff and departing with staff on day. 
  • If you choose glassware to arrive with staff on the day and then want it left there for us to pickup on the Sunday the delivery/pickup fee is STILL applicable. 
  • For events of 70 plus guests you need to book a delivery for glassware.  Glassware does not arrive with staff or depart with staff for events of 70 plus guests in attendance. 

Terms and Conditions – The Cocktail Queen ® Mobile service 

In order to ensure the success of your function we ask you that you read the following terms and conditions carefully and click on the 'I agree' button.  Payment of your deposit signifies your acceptance of these terms and conditions.

Quotations - Quotes are based on the original email you were sent at time of enquiry or the completed booking form (if no email enquiry is received).  All prices are as per website and current and valid.  We don't hold dates as we are in extremely high demand. A minimum deposit of $200.00 (unless otherwise specified) is required at the time of written confirmation.  This can only be paid via direct deposit or via credit card. Payment of deposit signifies your agreement to these terms and conditions.  Once the deposit has been received the booking is confirmed and a confirmation email and pro-forma invoice is sent.  Final payment is due 14 days prior to event unless otherwise arranged.  Cheques are not accepted.  A $3.90 credit card charge for all payments made by credit card every-time your card is charged. Once the deposit has been received the booking is confirmed and a confirmation email will be sent. Payment of deposit signifies your agreement to these terms and conditions.

Bonds - we don't hold cash bonds.  We allow up to 4 glass breakage/missing per event.  Anything beyond this your credit card is charged automatically.  Should a glass(es) be found following The Cocktail Queens departure, The Cocktail Queen will not pay for the glassware to be returned to head office.  Clients will need to return the glass(es) themselves at their own expenses, or this will be deducted from the bond.  By signing this terms and conditions the client agrees to and understands that their credit card will be charged post party should any breakages as aforementioned occur.

Function Detail Confirmation - The final balance is based on the final agreed service requirements as per the invoiced amount. Should you have more guests then the service package you have purchased, or you have failed to purchase all the ingredients to make the designated cocktails you have chosen, The Cocktail Queen is not responsible for your guests having to wait for drinks, reduced service efficiency or receive drinks that don't include all the ingredients. Don't call us and complain the following week if you failed not to take our advice as to staff to guest ratios and service wasn't efficient.  If you have 100 guests and hire only 1 staff person, don't expect our staff to work 10x's harder to get drinks out either.   

Cancellation Policy - we strictly adhere to this policy. No exceptions. 

  • If you cancel your booking greater than 28 days (or on the 28th day) prior to the event, your event will be refunded LESS the $200  deposit - no exceptions.  We refund within 28 days of cancellation directly into your bank account.  All cancellations must be in writing via email.
  • If you cancel your booking less than 27 days (including on the 27th day) prior to the event, then no monies will be refunded - no exceptions. We as all venues (even though we are mobile, still have overheads, bills, permanent staff wages etc to pay and when you cancel your event these bills still exist and have to be paid, and by cancelling your tower/event we could have booked it with someone else.  When you pay your deposit/payment this signifies that you agree to our operational policies (including the cancellation policy) and the booking form terms and conditions. 
  • During pandemic lockdown at any given time where Cocktail Queen is inoperable due to lockdown measures, please note cancellations are allowed however monies are not refunded until 48 days post lockdown release for our industry (being at home catered events).  Should you wish to cancel during a pandemic we still retain a $200 deposit. You can reschedule your event at any time for any date.
  • The deposit of $200 is non-refundable.

Function Duration - The customer agrees to begin the function and end the function at the scheduled times agreed upon as per the booking form.  Arrival of guests earlier does not mean service will begin early.  Service will not begin until the designated pre-agreed time.  Service will end at the pre-agreed time with last drinks being called 15 minutes prior to end of function (last drinks is the final serving of cocktails/beverages for the event). 

Menu Packages and Requirements - Menu and package prices are subject to change without notice.  The Cocktail Queen may at sometimes have to replace or substitute in part a selected menu without prior notification. Please note if you fail to return your menu selections for cocktails prior to 3 weeks pre-event - menus will be automatically allocated. 

Service Times - The Cocktail Queen only provides service every day of the year excluding Christmas Day and Good Friday.  Should you require an extension of service time, then a service charge will apply.  Surcharges apply for New Years Eve, New Years Day and Christmas Eve events.  Surcharges apply for public holidays.

Objectionable Persons and Responsible Service of Alcohol - Cocktail Queen does not tolerate abusive, bad manners, rudeness or intolerance to staff prior to or at any events whatsoever.  We definitely don't tolerate Bridezillas or Bridesmaidzillas, nor clients that refer to us as "the help".  We also don't tolerate consummation of drugs on premises of any kind, whether it be your own home or not. At Cocktail Queen it is our first and foremost priority to ensure the safety of our staff.  Whilst our staff are hired by you to provide a specialist service, it doesn't give any client the right to micro-manage, demean or verbally abuse our staff.  We only encourage smiles, laughing, good manners and politeness at all times. Should our staff be subject to any of the above including being exposed to drug use on premises they will be at liberty to cease service and exit the premises at any time during the event.  Should this occur we are not responsible for your guests who are doing the right thing for not getting the full service provided.  No refunds will be permitted at all should this occur. The Cocktail Queen staff enforces RSA at all times and reserve the right to refuse to serve any person who is drinking to fast, drunk, disorderly, on drugs or objectionable or unreasonable.  It is the utmost responsibility of the client to ensure that their guests conduct themselves in an orderly manner at all times. We don't serve alcohol to minors even in the comfort of your own home.

Liabilities and Damages - Clients and their guests/attendees or any other persons attending the function are financially responsible for any damage sustained in any part to the premises. The Cocktail Queen assumes no responsibility or liability for any damages, injury or harm caused during the function by to the host or their guests attending the function, or through use of the Cocktail Queen equipment, or consummation of beverages or food supplied by The Cocktail Queen. The Cocktail Queen will not accept responsibility for damage, or loss of merchandise left with them by client’s invitees before, during or after the function.  Customers should arrange their own security or insurance.  Unfortunately, we cannot take responsibility for any accident, loss or injury by any person or persons within a clients home or venue, during or after the function including outside contractors.  The client indemnifies’ ‘The Cocktail Queen from and against all costs, claims, expenses and losses suffered or incurred by the client, friends and associates of the client. Public policy indemnity insurance is in place.  We suggest for you to organize to take out our own insurance for your invitees if you wish. 

Pricing and Travelling - Current prices are valid upon confirmation, but are subject to change without notification, to cover unforeseen variations in cost.  Travelling charges will apply to certain areas of Melbourne/Gold Coast.  All prices are inclusive of GST.  

Parking in the City - For events in the CBD of Melbourne should parking needs to be arranged for staff to park and unload their car, at the client’s expense.  Usually, hotels will allocate a car park for you, of which we advise you to make available on the day to TCQ staff.  To assist our staff in finding the correct car space your mobile number will be passed on to the team supervisor of the TCQ staff who will contact you upon arriving at the location.  You will then need to meet them at the front of the building to assist in location of the car park.  This process ensures that your function gets underway in time.  Travel fees are stipulated on email in original quote.  If you have not been allocated a car park, please note then a separate $29.00 parking fee is applicable to city events – this is to be paid at time of final balance.  Parking fees in the city on weekends start from $45.00 and up.