TCQ-QLD HENS PARTY BOOKING FORM. 
Complete this form if you are booking your cocktail hens party with The Cocktail Queen in Queensland.  If you are booking for Victoria you need to go to www.cocktailqueen.com.au.  Your booking is only secure once a deposit is received.

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QUOTES & DEPOSITS

Quotes are based on the original email you were sent at time of enquiry or the completed booking form (if no email enquiry is received).  All prices are as per website and current and valid.   
We don’t hold dates as we are in extremely high demand. A minimum deposit of $200.00 (unless otherwise specified) is required at the time of written confirmation.  This can only be paid via direct deposit or via credit card. Payment of deposit signifies your agreement to these terms and conditions.  Once the deposit has been received the booking is confirmed and a confirmation email and pro-forma invoice is sent.  Final payment is due 14 days prior to event unless otherwise arranged.  Cheques are not accepted.  A $3.90 credit card charge for all payments made by credit card every time your card is charged. 

Once the deposit has been received the booking is confirmed and a confirmation email will be sent. Payment of deposit signifies your agreement to these terms and conditions.

BONDS

We don’t hold cash bonds.  We allow up to 4 glass breakage/missing per event.  Anything beyond this your credit card is charged automatically.  Should a glass(es) be found following The Cocktail Queens departure, The Cocktail Queen will not pay for the glassware to be returned to head office.  Clients will need to return the glass(es) themselves at their own expenses, or this will be deducted from the bond.  By signing this terms and conditions the client agrees to and understands that their credit card will be charged post party should any breakages as aforementioned occur.

EVENT DETAILS CONFIRMATION 

The final balance is based on the final agreed service requirements as per the invoiced amount. Should you have more guests than the service package you have purchased, or you have failed to purchase all the ingredients to make the designated cocktails you have chosen, The Cocktail Queen is not responsible for your guests having to wait for drinks, reduced service efficiency or receive drinks that don't include all the ingredients. Don't call us and complain the following week if you failed not to take our advice as to staff to guest ratios and service wasn't efficient.  If you have 100 guests and hire only 1 staff person, don't expect our staff to work 10x's harder to get drinks out either.  

LIABILITY

Clients and their guests/attendees or any other persons attending the function are financially responsible for any damage sustained in any part to the premises. The Cocktail Queen assumes no responsibility or liability for any damages, injury or harm caused during the function by to the host or their guests attending the function, or through use of the Cocktail Queen equipment, or consummation of beverages or food supplied by The Cocktail Queen. The Cocktail Queen will not accept responsibility for damage, or loss of merchandise left with them by client’s invitees before, during or after the function.  Customers should arrange their own security or insurance.  Unfortunately, we cannot take responsibility for any accident, loss or injury by any person or persons within a clients home or venue, during or after the function including outside contractors.  The client indemnifies’ ‘The Cocktail Queen from and against all costs, claims, expenses and losses suffered or incurred by the client, friends and associates of the client. Public policy indemnity insurance is in place.  We suggest for you to organize to take out our own insurance for your invitees if you wish.  

EXPECTATION OF CLIENT AND GUESTS

It’s unfortunate that this policy has to be written, but Cocktail Queen does not tolerate abusive, bad manners, rudeness or intolerance to staff prior to or at any events whatsoever.  We definitely don't tolerate Bride-zillas or Bridesmaid-zillas, nor clients that refer to us as "the help".  We also don't tolerate consummation of drugs on premises of any kind, whether it be your own home or not. At Cocktail Queen it is our first and foremost priority to ensure the safety of our staff. Whilst our staff are hired by you to provide a specialist service, it doesn't give any client the right to micro-manage, demean or verbally abuse our staff.  We only encourage smiles, laughing, good manners and politeness at all times. Should our staff be subject to any of the above including being exposed to drug use on premises they will be at liberty to cease service and exit the premises at any time during the event.  Should this occur we are not responsible for your guests who are doing the right thing for not getting the full service provided.  No refunds will be permitted at all should this occur. The Cocktail Queen staff enforces RSA at all times and reserve the right to refuse to serve any person who is drinking to fast, drunk, disorderly, on drugs or objectionable or unreasonable.  It is the utmost responsibility of the client to ensure that their guests conduct themselves in an orderly manner at all times. We don't serve alcohol to minors even in the comfort of your own home.

​FUNCTION DURATION

The customer agrees to begin the function and end the function at the scheduled times agreed upon as per the booking form.  Arrival of guests earlier does not mean service will begin early.  Service will not begin until the designated pre-agreed time.  Service will end at the pre-agreed time with last drinks being called 15 minutes prior to end of function (last drinks is the final serving of cocktails/beverages for the event). 

FINAL PAYMENT

Final payment for the event/tower including any travelling/parking charges need to be received via direct deposit or credit card no less than 14 days prior to the event.  Cheques are not accepted. A $3.90 credit card charge for all payments made by credit card is applicable per transaction.

​CANCELLATION & PANDEMIC POLICY

If you cancel your booking greater than 28 days (or on the 28th day) prior to the event, your event will be refunded LESS a $200 admin fee- no exceptions.  We refund within 28 days of cancellation directly into your bank account.  All cancellations must be in writing via email.

If you cancel your booking less than 27 days (including on the 27th day) prior to the event, then no monies will be refunded - no exceptions.
We as all venues (even though we are mobile, still have overheads, bills, permanent staff wages etc to pay and when you cancel your event these bills still exist and have to be paid, and by cancelling your tower/event we could have booked it with someone else.  When you pay your deposit/payment this signifies that you agree to our operational policies (including the cancellation policy) and the booking form terms and conditions. 

During pandemic lockdown at any given time where Cocktail Queen is inoperable due to lockdown measures, please note cancellations are allowed however monies are not refunded until 48 days post lockdown release for our industry (being at home catered events).  Should you wish to cancel during a pandemic we still retain a $200 admin fee. You can reschedule your event at any time for any date.

TRAVEL CHARGES 

Current prices are valid upon confirmation, but are subject to change without notification, to cover unforeseen variations in cost.  Travelling charges will apply to certain areas of Melbourne/Gold Coast.  All prices are inclusive of GST.

​PARKING FEES

A parking fee of $29 applies only to CBD location to assist in staff parking charges if a parking space is not present. This is a given, considering parking is horrendous in CBD locations.

TOPLESS WAITERS AND STRIPPERS
Selection of Topless waiters is unavailable. A separate travelling charge is applicable to certain locations of Gold Coast and surrounds.  Should you not indicate your start time for Topless waiter or stripper, a time for the arrival or show to start will be automatically allocated.  As some Topless waiters and Strippers work independently and are subcontracted, for some events they may run behind on time arrivals –this is because some guys may be performing several shows on one night etc.  Please understand that performers can arrive up to 15-20 minutes late depending on travel times from one location to the next, finding parking and also traffic restrictions.  This occurs more so in the busy summer season.  Unfortunately, TCQ is not responsible for these unforeseen restrictions and whilst the upmost diligence is taken in coordinating your event sometimes performers are’ human’ and simply run late due to these unforeseen constraints.  In extreme circumstances should the performer fail not to arrive after1 HOUR of start time, then you will be refunded a SET AMOUNT OF $80 PER HOUR OF LATENESS within 7 days of your event directly into your bank account.