The Cocktail Queen Staff Hire Booking Form 

Booking with us is simple and easy. Just fill in the booking form below, and make your deposit payment, via the secure credit card gateway or you can choose to pay via direct deposit. 



Terms and Conditions – The Cocktail Queen ® Mobile service for Private Event - In order to ensure the success of your function we ask you that you read the following terms and conditions carefully and click on the 'I agree' button.  Payment of your deposit signifies your acceptance of these terms and conditions.


Quotes are based on estimated hours given at time of eqnuiry. Prices for staff hire will be quoted for, along with travelling charge and any other expenses.   Final payment is due 10 days prior to event unless otherwise arranged.

All initial bookings detailing date and staff requirements will be held for a set time period as specified in the original email sent, after which time the date will be released.   A minimum deposit of $150.00/$250.00 (unless otherwise specified) is required at the time of written confirmation.  This can be paid in cash, direct deposit or via credit card.   If written confirmation (in the form of a completed booking form and signed terms and conditions) and deposit is not received, The Cocktail Queen reserves the right to release the tentative booking. Once the deposit has been received the booking is confirmed and a confirmation letter/receipt with will be posted.  Payment of deposit signifies your agreement to these terms and conditions.


The deposit paid at time of booking, is used as a bond for the event. Should any damages, or breakages should occur to The Cocktail Queen catering equipment including glassware, platters or any other equipment the cost of the replacing the broken, stolen or lost item will be deducted from the bond, with remainder money refunded to the client no less than 7 days via direct deposit or credit card.  Should the breakages exceed the bond amount then the client will be charged accordingly. Glassware or stock missing at time of party end will be taken in to calculation, and will be deducted from the bond.  Should a glass(es) be found following The Cocktail Queens departure, The Cocktail Queen will not pay for the glassware to be returned to headoffice.  Clients will need to return the glass(es) themselves at their own expenses, or this will be deducted from the bond.

For all deposits paid via credit card, the credit card number will be held as a security bond until post event.  The deposit will be deducted from final payment at time of final payment, prior to the event.  By signing this terms and conditions the client agrees to and understands that their credit card will be charged post party should any breakages as aforementioned occur. 


Final payment for the event including any travelling/parking charges need to be received via direct deposit or credit card no less then 10 days prior to the event.  Cheques are not accepted. 


In the event of a function being cancelled greater then 4 weeks prior their booked function, the customer will only be refunded their deposit (excluding a $100.00 administration fee).  Please note any monies owing will not be refunded until after the original date of the function. For events cancelled less then 28 days prior to the function date, no monies will be refunded. Once final payment has been received no refunds are permitted, no exceptions.  For all cancellations regardless of time frame, a $100 administration fee applies upon cancellation. 

During a Pandemic, no refunds are permitted - no exceptions, and the pandemic policy superseeds the standard cancellation policy.  We hold your payment (deposit or full) upto 18 months of which during that time you can reschedule your tower/event booking date.  Only once the pandemic has bee officially declared over the by Australian government only then can you officially cancel your tower/event booking date using the cancellation form on the website.  And only then does the standard cancellation policy apply.


The customer agrees to begin the function and end the function at the scheduled times agreed upon.  Arrival of guests earlier does not mean service will begin early.  Service will not begin until the designated pre-agreed time.  Service will end at the pre-agreed time with last drinks being called 20 minutes prior to end of function (last drinks is the final serving of cocktails for the event).  Should you like to continue for an additional hour or so, you will need to noftify the head bartender 1/2 prior to rostered end time. The total amount for the extra time is payable at the start of the extra time in cash or credit card only.


In some circumstances, stock tubs, bars and service ware, including glassware will arrive at the venue prior to staff arrival time.  Upon booking with The Cocktail Queen you will be notified of a delivery time on the day of the event, of which upon delivery a pick up time, post event will also be arranged.  Tubs and glassware and bars will be picked up the FOLLOWING MONDAY POST SATURDAY NIGHT EVENT, unless otherwise indicated on sheet.  


The Cocktail Queen only provides service everyday of the year excluding Christmas Day and Good Friday.  Should you require an extension of service time, then a service charge will apply.  Surcharges apply for New Years Eve, New Years Day and Christmas Eve events.  Surcharges apply for Sunday events and public holidays.


Even though the event is being held within your private premises The Cocktail Queen Management reserves the right to refuse to serve any person who is drunk, disorderly, on drugs, consuming drugs on the premises or objectionable or unreasonable.   It is the responsibility of the client to ensure that their guests conduct themselves in an orderly manner.  Should the client or invitee of the client fail to maintain their guests, The Cocktail Queen will be at liberty to cease service and exit the premises even if it is prior to the arranged end time of the function. Cocktail Queen staff at any private event in a private house will not serve alcohol to minors.  In accordance with The Cocktail Queens RSA plan and policy, The Cocktail Queen does not serve ‘shot style’ or ‘shooter cocktails’ at any event. The Cocktail Queen does not tolerate ill manners, during the event or leadup to the event.  We understand that organizing an event can be very stressful however TCQ will not tolerate bad manners, rudeness or intolerance to staff prior or at events, and can cancel an event.  We only encourage smiles, laughing, and good manners and politeness. 


Clients and their guests/attendees or any other persons attending the function are financially responsible for any damage sustained in any part to the premises. The Cocktail Queen assumes no responsibility or liability for any damages, injury or harm caused during the function by to the host or their guests attending the function, or through use of the customers equipment, or consummation of beverages or food supplied by The Cocktail Queen.


The Cocktail Queen will not accept responsibility for damage, or loss of merchandise left with them by clients invitees before, during or after the function.  Customers should arrange their own security or insurance.  Unfortunately we cannot take responsibility for any accident, loss or injury by any person or persons within a clients home or venue, during or after the function including outside contractors.  The client indemnifies’ ‘The Cocktail Queen from and against all costs, claims, expenses and losses suffered or incurred by the client, friends and associates of the client. Public policy indemnity insurance is in place.  We suggest for you to organize to take out our own insurance for your invitees if you wish.


Staff will arrive between 10 MINUTES prior to event service start time for briefing.  Should in extreme circumstances they run late and the service start time starts later then booked for, TCQ staff will stay longer to make up for the late time at no expense to the client. Please note that due to OH and S requirements we cannot let any clients or guests of clients assist in unloading or reloading stock.
Also when deciding on staff hire please ensure you also factor into the amount of hours the prep hours prior to service also.  Please allow ½ to 1 hour for bar prep prior to service along with food prep also if hiring food staff.  Unless you will be providing total bar prep and kitchen prep of which our staff would just walk in and begin serving.  Also you will need to consider glass washing requirements – please note to maximise service at the bar and if you are hiring LESS THAN the recommended staff (in relation to guest ratio), ensure you hire an additional staff person for collection of dirty glassware, or you have an independent  person available to do this on the day.  Staff must be paid for preperation time and pack up time so make sure you factor this in adequately.


For events in the CBD of Melbourne should parking needs to be arranged for staff to park and unload their car, at the clients expense.  Usually hotels will allocate a car park for you, of which we advise you to make available on the day to TCQ staff.  To assist our staff in finding the correct car space your mobile number will be passed on to the team supervisor of the TCQ staff who will contact you upon arriving at the location.  You will then need to meet them at the front of the building to assist in location of the car park.  This process ensures that your function gets underway in time.  CBD events also incur a standard $29.00 parking fee to assist in staff parking charges regardless of parking space allocation. 


The level of service you require at an event depends greatly on how many guests are attending your event, to that of how many bar staff you have hired.  As a general rule, we always advise on the following staff hire to guest ratio:
For events of 15-30 we recommend 1 bar staff
For events of 31-50 we recommend 2 bar staff
For events of 51-70 we recommend 3 bar staff
For events of 71-100 we recommend 4 bar staff

Should you have hired less bar staff based on your final confirmed guest attendance, please note that bar service may not be as quick or efficient as you anticipate.  Whilst our staff are effectively trained in bar service and work efficiently, hiring one bar person to accommodate 50 or more guests will affect the efficiency of service.  Though we do assume that not all guests will be drinking cocktails at the same time.