In addition to the codes of conduct and ethics set forth by the Florida Practice Act and the Florida Veterinary Board, AVMA and the veterinary oath, there are certain expectations that we have of each veterinarian employed here. They are as follows:

Personal Behavior/Conduct:

Leadership is one of the most important expectations as a veterinarian in our business. Veterinarians should act respectfully and be respected.  

Act ethically with honesty and integrity and in the best interests of our business at all times.

Bill and act truthfully in all services rendered.

Dress professionally which includes dress pants and dress shirt or management approved shirts with our logo, and optionally wearing a white coat when interacting with clients.  During emergency or surgery shifts, logo'd scrubs may be worn. Clothes and lab coats must be free of wrinkles and stains. Closed-toed dress shoes or sneakers are also required. 

Embrace and practice our Core Values.

Dedicate yourself to continual self-improvement. 

Be optimistic.

Client Responsibilities:

Your relationship with clients has a direct effect on our overall performance and reputation in our community. A pleasant and respectful bedside manner is expected of all doctors. Take an active interest in your clients and patients by showing empathy with your words and actions. Be genuine in your displayed care and concern. Take the time to educate and listen to your clients.  Clients must be treated with respect. This includes but is not limited to:

-Respecting clients opinion to see their doctor of preference

-Having an awareness of the schedule, and the client’s time by making a conscious effort to begin and end appointments on time 

-Responding to clients on an emergency basis with a kind, willingness to help attitude 

-Return phone calls/messages in a timely fashion (ideally within 24 hours)

In order to contribute to the growth of our practice, take an active role in the community and participate at a minimum of 1 event per year. Community events are events that directly or indirectly relate to the promotion of the practice. Examples include but are not limited to the following: Client education seminars, promotional events for referring veterinarians, community events such as Bark in the Park, Dog Wash, or talks at local schools.

Team Responsibilities:

Treat colleagues and team members with respect, courtesy, honesty, and fairness and have proper regard for their interests, rights, safety, and welfare.

Contribute to a harmonious and productive environment and not vocally complain in the presence of team members but take concerns to the Hospital Administrator or Practice Owner in private.

Respect and help enforce our referral policies, and refrain from making any disparaging remarks about any other veterinarians in the presence of any staff members. 

Be a leader.  Avoid gossip and set a positive example for the team.

Attend a minimum of 75% of scheduled team meetings and doctor meetings.

When requesting time off for weekends or time around holidays, be respectful of other doctors needs and requests.

Medical Records:

Maintain contemporaneous, complete medical records for all patients seen on an outpatient basis,for all surgical procedures, and all hospital inpatients. Medical records should be complete within72 hrs of patient being seen.

Provide complete and timely referral letters for all patients seen on a referral or emergency basis(within 48 hours maximum.)

Make courtesy calls to referring veterinarians as needed to provide updates on referral patients orother information.

Referral communications for critical or deceased patients should be completed before leaving each shift.