Complete the evaluation by reviewing the Operations Brand Standards. Results will be shared at the end of the evaluation.

Breakfast

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Complete the evaluation by reviewing the Operations Brand Standards. Results will be shared at the end of the evaluation.

Serving Up Mas 

The Customer Experience Shop

If a customer is asked to wait, they must be re-greeted in 10 seconds.
Customer receive friendly greeting using key words such as: "Hi! What can I get for you today?"
OCB Confirmation or repeated back to customer
Customer receives proper goodbye. Example: "Here you go! Thank you!"
At OCB or window
• Brand Protection- If there is major disruption, shouting/ cursing, customer being questioned/argued with, or rounding up for charity when asked not to- If a restaurant is not serving a national menu item.

• Parking a Car 
- If a customer car is parked due to ingredients or order not being ready at window
- Taco/Chalupa shell not cracked/burnt/torn/damaged
- Outside of wrap is not messy, ingredients spread evenly
- Ingredients not leaking onto wrap/packaging
- Quesadillas cut properly
- Crunchwraps have 6 corners, hole no larger than a quarter
- Burritos/Grillers folded correctly, without wings or gaps
- Full melt and proper grill 
- Proper portioning of cheese, lettuce, tomatoes, sauce.
- Complete accurate order received
- No missing or wrong items
- No missing or wrong ingredients
- Napkins and Utensils where appropriate, provided
- If food item requires a lid, utensils should be provided
- Sauces and condiments provided if requested
- If applicable, provide straws with beverages
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Complete the evaluation by reviewing the Operations Brand Standards. Results will be shared at the end of the evaluation.

Kitchen 101

Back of House Fundamentals

On-the-line review making 3 of the most popular items:

- Tortillas and flatbread grilled on GTO each side
- Ingredients spread evenly over the food
- Proper utensils to portion ingredients
- Proper portioning method for cheese, lettuce, tomatoes, sauce & cheese pump
- Quesadillas cut with quesadilla cutter using Rock and Roll method
- Full melt and grill cycles used
On-the-line review of quality served of 3 most popular items:

- Taco/Chalupa shell not cracked, burnt, torn, damaged
- Outside of wrap is not messy
- Crunchwraps have 6 corners, hole no larger than a quarter
- Burritos/Griller folded correctly
- Use stir, scoop, tap method
- Ingredients appear fresh
- Beans are properly hydrated
- All ingredients with a hinged lid must be stirred regardless if line is in use
- Ingredients available and ready to be served, but are not required on all open lines.
- Jalapenos and Salsa cups can be kept on the cold line or in the reach in
- Three freeze flavors are hooked up and ready to serve
- All wraps, bowls, lids, boxes and containers stocked
- Wraps must be stocked ink side down
- Correct utensils used in each ingredients
- Correct lids used on the pans
- Ingredients stores in correct pans
- Nacho Cheese and Red Sauce double panned with pumps having red/yellow collars and retaining nuts
- Oil is clean per oil stick test, if new dual auto filtration fryer, TPM is green
- Oil is clean and at a proper level
-Approved Taco Bell deployment chart is posted and filled out 
-Deployment names match employees working during peak 
-MIC not working in Starter Position 
-Team communicating on the line with working headsets
- Kitchen Floor should be clean without large visible mess on the floor
- Equipment looks reasonably clean for a working kitchen
- No cabling clutter
- No long term build up or lack of cleaning visible on fixtures
- No storage of cleaning supplies
- Counter should only contain approved register toppers and Gift Card displays
- Team member messaging not within customer view
- Kitchen Counter is in good repair with no damage or scratches
- No noticeable damage in the sightline that could deter a customers perception of the restaurant

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Complete the evaluation by reviewing the Operations Brand Standards. Results will be shared at the end of the evaluation.

Right People, Right Team

- Team certified in Experience > 85%
- eLearning data used, provided to vendor
- Uniform shirt, apron & hat- Black pants or Jeans
- TB or Black jacket if worn
- Team looks great! (grooming standards on uniform resource page)
- No smoking in customer view
- No cell phone use within customer view

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Complete the evaluation by reviewing the Operations Brand Standards. Results will be shared at the end of the evaluation.

The Brand Experience

Equipment Review

- GTO in good working condition
- Hot line in good working condition
- Cold line & reach in is in good repair and not damaged
- Unit should be in good working condition with gaskets not damaged
- EvO is not damaged or not working
- Plexiglass doors are not missing or not working
- Melter melting cheese in one complete cycle
- Melter not working
- Stickers are excessivley peeling
- Grill is in good working condition
- Grill not excessively warped (able to grill for 17 seconds)
- Grill not cracked
- Interior and exterior of fryer in good working conditions
- Fryers front, back, and side walls clean and free of dust build up
- Fryer is working properly
- Interior and exterior walls, & bottom rack in good working condition
- Free of debris and dust build up
- Retherm handle, door & lid working properly and not missing
- No damage to the bottom, walls, shelves, etc.
-Fan guards, and grills not in place, not in good condition
- Condensers not in good condition
- Hot and Cold equipment not working properly, missing/ broken parts observed
- Walk in/ reach-in/freezer has significant ice build up
- Gaskets not excessively damaged, cracked- Any other kitchen equipment not covered in a standard (i.e. Bunn water, Air curtains)
- POS (Front and drive-thru registers)/KDS (Systems that display orders) should be free of debris, dust, build-up, etc.
- Drive-thru, kiosk, and front counter secure pay (chip readers) should be free of debris, dust, build-up, etc.
- POS (Front and drive-thru registers)/KDS (Systems that displays the orders) should be in good working condition and free from damage.
- Drive-thru, kiosk, and front counter secure payments (chip readers) should be in good working condition and free from damage.
- Wi-Fi for customers should be working in the dining room
-Kiosks should be free of debris, dust, build-up, etc.
-Kiosks should be in good working condition and free from damage
-No "Out of Order" signs
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Complete the evaluation by reviewing the Operations Brand Standards. Results will be shared at the end of the evaluation.

The Brand Experience

Inside Your Taco Bell (C&M)

-Drink station should be free of spills, stains, and trash on the countertop.
-Stocked with cups, lids, and straws- Lid and straw holders should be clean
-Backside of the freeze machine (visible to customers) should be clean and free of build-up.
- No removable graffiti
-Drink station should be in good condition
- Lid and straw holders should be in good condition
- Soda machine in good working condition
- Panels are matching the current roadmap
- Breakfast panels are rotated when needed 
- No mismatched numbers
- No missing dollar signs or decimal points
- If digital menuboard, clear of streaks and wear and tear
- Lights are not functioning
- Mismatched lights observed
- Blacked out panels
- Etched graffiti
- Faded
- No large spills or sticky residue
- All items are stocked (napkins, sauces)
- Utensils are available when requested
- Condiment station in good working condition
- Etched graffiti 
- Station is damaged or warped
- Laminate is in poor condition
- Dining room floors, walls, ceilings, and furniture, including trash receptacle cabinets and decor, are clean and well maintained
- Dining room floors, walls, ceilings, and furniture, including trash receptacle cabinet are in good working condiiton with no visible damage
- Restroom is visibly clean to the customers eye
- Hand sanitizer is stocked
- Toiler paper is stocked
- Paper towels/hand dryer present
- Fixtures are clean
- Walls are free of debris or residue
- Toilets are clean
- Restroom fixtures are properly functioning, and in condition
- Soap, toilet paper and towel dispensers are in good condition
- Sinks, faucets and mirrors must be in good conditions
- Stall doors, baby changing station, trash cans in good condition
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Complete the evaluation by reviewing the Operations Brand Standards. Results will be shared at the end of the evaluation.

Outside Your Taco Bell (C&M)

- OCB Speaker and/or Canopy is clean
- No sticky residue or build up
- Speaker is kept up & not soiled
- Working OCB in the Drive Thru
- Speaker is functioning
- If OCB Screen, it is functioning properly
- Speaker has not static
- Menuboard is clean & free of residue or build up
- BAC is clean & in good repair
- POP is clean and not heavily soiled
- No graffiti present
- No mismatched numbers on the POP
- No missing dollar signs or decimal points
- No excessive discoloration from sun damage
- Menuboard & frame and plexiglass in good repair and well maintained
- No Light gaps or burnt out lights
- Panels are not missing or damaged
- No etched graffiti
- No Damaged POP at menuboard
- Entire drive-thru is clean with no visible trash or build up
- No large visible areas of trash, debris, old food or drink spillage, excessive gum or pooling of oil
- No tire marks on curbs
- Drive thru area, including clearance bar, is in good repair
- No visible crumbling of the drive thu pavement
- No pot holes
- Clearance bar has no excessive chips or damage (dents)
- Drive thru window is clean and free of dust, debris & food debris
- Drive thru window sightlines into kitchen are well kept and not cluttered
- No removable graffiti
- Drive Thru window is in good repair and functioning properly
- Blinds, curtains, nicely placed POP, and nicely done black paint are APPROVED
- Drive thru window needs to be kept up
- Must be displayed properly and should follow current roadmap (CA Restaurants Only): Gift Card Cashback signage visible within 3 feet of front counter register
- No posting or placement of items not specific in roadmap
- Permits that must be displayed should go in hallway to bathroom
- Should be posted neatly on the windows without excess air bubbles
- Hours should be posted at DT window and front doors
- The restaurant hours posted should match Google and Taco Bell websites (all updated via RCC)
- Drive-thru bumper poles, back door area, parking lot, parking stops, patio, patio furniture, and sidewalks that have any noticeable cleanliness issues.
- Parking spaces observed with a heavy build-up of pooling oil or gum.
- No excess trash in parking lot area
- Drive-thru bumper poles, back door area, parking lot, parking stops, patio, patio furniture, landscaping, and sidewalks have noticeable condition issues
- No loose or crumbling asphalt
- No large potholes
- Curbs are in good condition
- Lot is properly striped
- Landscaping is free of gum, trash, litter, debris, cigarette butts and weeds
- Mulch, rock or grass areas not evenly covered
- Landscaping does not appear healthy and maintained
- All landscaping is property kept up & in good condition with no overgrown or dead plants
- Awnings, back doors, entrance doors, downspouts, gutters, roof, soffits, and walls, have no noticeable cleanliness issues.
- back door cleanliness should be observed from the parking lot or drive-thru lane
- No graffiti
- The building sign, clearance bar, directional signs, exterior building lights, main roadway sign, parking lot lights, sign poles, and light poles, are in good condition
- No etched graffiti
- Building signs, directional signs, exterior building lights, main roadway signs, parking lot lights, sign poles, and light poles have no noticeable cleanliness issues
- No black build up or excessive bird droppings
- Building signs, directional signs, exterior building lights, main roadway signs, parking lot lights, sign poles, and light poles are properly maintained
- No chipping or excessive cracking on the signage
Your results will be emailed to you.

THANK YOU FOR REVIEWING THESE ITEMS TO HELP YOUR RESTAURANT BE THE BEST IT CAN BE FOR YOUR TEAM AND FOR YOUR CUSTOMERS.

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