Thank you for your interest in booking your child into Sugar Bay Holiday Camp.

We'll be straight with you - this enrolment form is going to take you some time. It's not like buying a new outfit online - you are entrusting your kids into our care, and we need a lot of information from you to ensure that your children are always safe and happy during their holiday without you.

So...turn on the kettle, get comfortable and just take it one page at a time.

You will need the following information on hand to complete this form:

- Emergency contact numbers
- Copy of child's ID/birth certificate (max. file size 500kb)

If you are covered by a comprehensive medical aid, you will need to provide:
- Medical aid information (policy name, number and holder)
- Copy of medical aid card OR travel insurance certificate (max. file size 500kb)
- Copy of principal member's ID (max. file size 500kb)

If you are not covered by medical aid, or only partially covered for some expenses, you will need to provide:
- Credit card details to cover all medical expenses in case of an emergency.
- Copy of credit card holder's ID (max. file size 500kb)
- Copy of front and back of credit card (max. file size 500kb)

All your information is secure. You can read more about the security of your information here.

If you need help, please don't hesitate to give us a ring and we will assist you.

IMPORTANT: After pressing "submit booking" please wait until you receive a confirmation message on-screen to confirm that your booking has been sent successfully before you exit. You should also receive a confirmation email within 1 hour of submitting your booking. If you don't see an on-screen confirmation, or receive a confirmation email, something went wrong and we have not received your booking on our side. Please check your internet connection and try again.

Ready? Get set. Go!

What is an excursion?

Excursions are scheduled field trips or outings held away from Sugar Bay during a camp. For example, we sometimes go to the Ice Rink, Arcade, uShaka Marine World etc. These excursions are an optional extra and are not included in our standard camp fee. If you choose to exclude the excursion, your child will still have fun at camp. We often enjoy a day of skiing and tubing on the lagoon while the rest of the kids are away. Since we need to book these excursions with an external company, we require that all excursions must be booked in advance and paid in full. You have up until camp starts to change your mind about the excursion, but you may not book an excursion once camp has already started.

• Neither you, nor the person you are requesting, has requested, or been requested to share with anyone else. Example: If a Grade 8 requests a Grade 7, who requests another Grade 7, who requests a Grade 6, all grade movement requests will be ignored. Please check with the person who you are requesting; and
  
  
• You are only making one cabin share request; and
  
  
• You are requesting to share with someone in a younger grade than you (if your friend is older, s/he needs to make and sign the request); and
  
  
• You (the camper) have personally signed this request. I have read and understand all the above and agree to move down to this lower grade even if this means I am in a different section to the rest of my grade.

Acknowledgements
My children are insured by medical aid or travel insurance, a copy of which is enclosed with this form. If not, I agree to have my child treated at the nearest government hospital. I am responsible for all medical bills incurred for my children's treatment while at Sugar Bay. In case of a surgical emergency, I authorize Sugar Bay to secure necessary medical treatment for my children. I have fully disclosed any pre-existing physical or mental ailments my children may have. I understand a non-refundable deposit of R1000 is required to secure my booking.

Sugar Bay strives to accommodate children’s activity preferences. However, activities may vary due to new opportunities or practical considerations. I acknowledge and understand the nature of Sugar Bay’s programs and give permission for my children to participate in all activities. I accept the inherent risks associated with these activities and understand that Sugar Bay will not be responsible for any loss or damage of personal articles.

I grant Sugar Bay the right to use any photographs and videos of my children for promotional purposes in both print and digital media, including all Sugar Bay social media platforms. If I do not want my child's photo or video to be used, I will notify the bookings manager in writing at least 48 hours before the start of the holiday camp. I understand that if I do not provide this written notice, I cannot hold Sugar Bay liable for the use of my child's photo or video.

All attendees must comply with the code of conduct, detailed upon arrival. These rules, which include strict prohibitions against smoking, alcohol, and drugs, are for the health, safety, and welfare of all children and are strictly enforced. Guests unable to abide by the rules are subject to dismissal without refund. Any disputes will be settled under South African law. This contract shall not be construed for or against either party because that party drafted it.

These forms are complete to the best of my knowledge. I have read and agree to all terms and conditions contained in both forms. These acknowledgments apply to all future visits by any of my children to Sugar Bay. Should any information change between now and when my child attends camp, I will contact Sugar Bay immediately.

By completing this booking form, I consent to Sugar Bay Holiday Resort processing my personal information for marketing purposes. My personal information will be used to inform me about future camps, special offers, and other related information. I understand my personal information will be treated confidentially and not shared with third parties without my explicit consent. I acknowledge the right to withdraw my consent at any time by contacting Sugar Bay in writing at holidays@sugarbay.co.za. My withdrawal of consent will not affect the lawfulness of processing based on my consent before its withdrawal.

Before you book the flight, please take note of the following:

• Restricted flight times: We can only meet flights landing at Durban airport (King Shaka International) between 12 and 1 pm on arrival day and departing between 1 and 2 pm (check-in 12 – 1pm) at end of camp.
  
  
• Airport transfer form: As soon as you have booked the flight, please complete this form so that we can arrange the airport transfer. We will need your child's full flight details at least two weeks prior to the start of camp, otherwise, we cannot do the airport transfer. We realise that you probably haven't booked the flight just yet, so we will email you the form or you can also find it on our website to complete once you do have all the flight details. 
  
  
• If you need to book a different flight time or if you are unable to meet the deadline, you need to contact an independent tour company to do the transfer. You can call us for the names of operators that other families have used, but we offer no guarantees as to their service. 

Please take note of the following:

• One of our counselors in a Sugar Bay T-shirt will meet you at the domestic arrivals opposite Woolworths in the domestic terminal. We will meet at 12:00 unless you are instructed otherwise.
• The airport transfer charge is R300 each way.
• You can also contact the office at (032) 485 3778 or WhatsApp at 082 525 9503 for queries on arrival day.
• If you are making this booking less than two weeks prior to the start of camp, we cannot guarantee a place for your child on the airport transfer vehicle.

Instructions for direct deposit:

You have chosen to transfer payment for the deposit and/or the balance of the fees into Sugar Bay’s bank account. Please use your child’s surname as a reference when making payments.

Bank: FNB
Account number: 62021187340
Branch name: Stanger
Branch code: 220129

Proof of payment must be emailed to bookings@sugarbay.co.za. Please Note: There is an extra 1% service charge for a cash deposit, and all foreign payments will incur an extra R200.00 charge.

Your booking will be processed on receipt of this completed form and your proof of payment. You will receive a letter of confirmation, an invoice for the deposit received and a packing list.

Credit card payments:

After submitting this booking form, please submit your credit card details when prompted. A link will appear after you press "submit booking" where you can provide your card details securely. If you have questions or concerns about the security of this method, please read this.

By supplying your credit card details, you authorize Sugar Bay to debit your Visa/Master Card with the deposit (if not already paid) and then the balance of the fees one month before camp. Please note: We will manually process the card payment for your booking. You will receive a letter of confirmation, an invoice for the payment received and a packing list.