FINAL 2024 Shop Form

Name

Email:

Email address to send visit recap

Date

2025

Time

Restaurant #:

Order Channel:

Drive-Thru

In-Restaurant

Digital

DT Order Experience:

Connect Me Drive-Thru

Traditional Drive-Thru

In-Restaurant Order Experience:

Front Counter

Kiosk

Pick Up Channel:

Drive-Thru

Front Counter

Delivery Partner:

DoorDash

Uber Eats

GrubHub

Taco Bell Delivery

N/A (Mobile Order)

Experience Resources:
Experience 4 Homepage

Experience 4 Program Guide

Complete Shop Below

Suggested Shop: Experience items, Cantina Chicken Menu item and/or core menu items.

BEST ON BLOCK

Restaurant appears clean & maintained:

Yes

Restaurant exterior and parking lot appears clean & maintained:

Yes

Signage, POP, menu boards posted per the roadmap:

All window clings current per the roadmap, no old or outdated window clings/stickers

Yes

Best on Block comments:

SERVICE ALWAYS: Speed with Service

Friendly, attentive Host deployed

Yes

Were you greeted (or auto greeted) at order point: Hi! Are you checking in with your App to earn rewards points?

Yes

Drink/Sauce suggested at end of order:

Yes

Order confirmed at order point:

Yes

Drive-Thru window greeting & closing:

• Greeted with drinks
• If not mobile order: Total, & Payment taken
• Payment passed back, handed food w/ closing

Yes

Mobile Order DT window greeting & closing:

• Greeted with drinks
• Handed food w/ closing

Yes

Digital Order Completion:

Order is placed on Mobile Shelves with black tray: drink in front of bag and receipt stickered to sealed bag – inspect bag presentation is to standard.

Yes

Front Counter Order Completion:

Order with drink handed directly to customer

Yes

Kiosk Order Completion:

• Customer name is called
• Order with drink handed directly to customer

Yes

Connect Me DT Experience

Order Point Greeting: Service Champion follows proper Connect Me scripting.

Select allClear choices

Hi! Are you checking in with your App to earn rewards points?

Do you have a 4-digit code or name for Mobile pick-up?

Order & Redeem: Service Champion follows proper Connect Me scripting.

Select allClear choices

Great, I'll take your code when you're ready.

Welcome back [customer name]. What can I get for you?

Any drinks or sauces today?

Is your order correct on the screen?

Would you like to Round Up to support students?

Your total is $X.XX

Would you like to pay now with your default card in the App? (asked if you have a default card stored)

Did you use your default card in the App?

Answer to reveal the appropriate closing script.

Yes

Closing (w/ default payment used): Service Champion follows proper Connect Me scripting.

Select allClear choices

FRIENDLY GREETING: Hi [customer name]!

DRINKS: Cashier hands out drinks.

RECEIPT + FOOD: Cashier gives back receipt with food.

FRIENDLY CLOSE: Thanks, [customer name], see you soon!

Closing (w/o default payment used): Service Champion follows proper Connect Me scripting.

Select allClear choices

FRIENDLY GREETING: Hi [customer name]! Your total is $X.XX

PAYMENT + DRINKS: Cashier takes payment (if needed) and hands out drinks.

RECEIPT + FOOD: Service Champion gives back payment (if used) along with receipt and food.

FRIENDLY CLOSE: Thanks, [customer name], see you soon!

Order to Delivery Time:

< 3:30

3:30 - 4:00

4:00 - 7:00

> 7:00

Service Comments:

Was "Service Always" experienced?

Product Quality & Accuracy

Complete order is received to liking:

Correct # food items, drinks, sides & fixings – napkins, sauces, straws, etc.

Yes

Order with modifications is received with correct customizations:

(if applicable)

Yes

Items build to perfection:

Select allClear choices

All ingredients present

Ingredients spread evenly

Visually full

Meets quality standards (shells, cuts, folds, fry, grill, spread, weight)

Correct packaging:

• Wrapped neatly
• Items bagged appropriately (light/fragile items placed on top)
• Box meals received in box

Yes

Product Comments:

Was "Food First" experienced?

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