FE Quiz - Service Management

Is your service department meeting industry standards across the board? Test your service management knowledge with this 6-question quiz and see if you're in good shape or if you have some opportunities for improvement.

Want to make things interesting? Challenge the rest of your dealership and see who comes out on top!

HOW WILL YOU SCORE?

12 points … Wow, you sure are a service department expert!

8-10 points … Not bad, but you still have a thing or two to learn.

4-6 points … You have a solid foundation, keep at it.

0-2 points … Ouch, this score can be our little secret.

↓ START THE QUIZ NOW! ↓

Q1: Which of the following is NOT true of the service department productivity metric?

It measures the service manager’s ability to maximize the revenue production opportunity from the available tech hours.

It accounts for time spent for warranty and new equipment set-up.

It recognizes technicians willing to pick up and return their own parts before starting each job.

The industry productivity benchmark for farm equipment dealers is 85%.

Q2: Efficiency or billing hours to revenue hours is another key metric in the shop. Is it possible to have a service department efficiency (or charge out efficiency as it may be known) in excess of 100%?

Yes

Q3: If a dealership has a 8% service net income, how much in new labor sales is needed to make up for $15 that was erroneously missed on a work order?

$30.00

$93.75

$187.50

Q4: Which of the following would be considered an ideal mix of service hours?

70% customer, 17% internal work and 13% for warranty.

55% customer, 25% internal work and 20% for warranty.

40% customer, 45% internal work and 25% warranty

Q5: What is the minimum accepted target for the percent of gross margin (sales minus the cost of sales) in farm equipment service operations?

40%

30%

60%

Q6: Aftermarket absorption is expressed at the percentage of total gross profit margin from parts and labor divided by total dealership expenses. This metric removes wholegoods sales and illustrates the dealership’s ability to cover its expenses by parts/service. The last 3 Farm Equipment Dealerships of the Year averaged what percent of total aftermarket absorption?

97%

85%

79%

You've answered all the questions! Now just please provide the information below to see your quiz score and correct answers.

Name

Please indicate the primary business/industry activity at your location. (select only one)

Major line retail dealer of tractors, combines and/or related machinery for the farm (sales and service volume primarily from retail farm sales of a major line)

Independent (non-major line) retailer dealer of new tractors, implements and/or related machinery for the farm (no major-line combine contract; sales and service volume from retail farm sales of shortline equipment brands ONLY)

Farm Equipment Manufacturer

Service Provider to Ag Equipment Dealers (i.e., software, lending, insurance, marketing, etc.)

Farm Equipment Wholesaler/Distributor

Service and/or Repair ONLY

Dealer of Used Equipment ONLY

Farm Equipment Retail Dealer

Other:

Which category best describes your job title? (select only one)

Corporate Operating Management (includes President, CEO, Owner, GM, VP, CFO, COO and other management personnel)

Sales & Marketing (includes Sales and/or Marketing Director, Manager and other related personnel)

Precision Farming (includes sales and/or support, support of ag technology systems and services and/or management of precision personnel)

Parts & Service Management

Parts Management

Service Management

Store Manager

Other:

From Form Name

From Form Email

By submitting, you understand that Lessiter Media and its partners and affiliates may contact you using this information. You may opt-out of these communications at any time. Please see the Lessiter Media privacy policy for details.